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If your shipping address is outside of the British Isles, please note in some countries there are delays due to very high volumes and reduced staff in the sorting offices around the world. This is increasing the shipping times and in some cases the shipping is taking 2 weeks and sometimes more, so please don't automatically think the parcel is lost, it will be in a backlog waiting to be picked. This also applies to Tracked postal items. Express Courier shipping (we usually use FedEX) is running well and if your parcel is urgent, please select this service.
We aim to dispatch all orders received within 3 working days, subject to stock. You will be notified by email when goods are shipped, Gmail users, please check your spam folder for our emails .(note: £1 GBP is approx $1.41 USD & €1.16 EUR, use this Currency Convertor to find the latest exchange rates, or select the currency flag in the top middle of the webpage)
* Please ensure that someone is available to sign for the parcel at the delivery address. You may provide a work address if you wish during the checkout process. In UK Royal Mail will only make ONE delivery attempt, if nobody is available at the address, they will leave a card and expect you to contact them, they cannot leave with a neighbour unless you pre-arrange this with us. A re-delivery will cost £3.00 and a change of address will be £6.50, you may also collect from their collection office. If the shipment is not collected after 4 days they will return it back to us, re-deliveries will be chargeable. Please Note: These costs are for most items. We reserve the right to adjust costs to reflect the additional cost of shipping items of greater than average weight . Shipping & Handling is based on weight of the Order using the following schedule (all donations are in GBP and not subject to VAT)
All orders can be cancelled and returned for a full refund within 30 working days providing the item/s have not been used or opened. If any need arises for a return or exchange of our product please use the Live Chat form where we will provide you with a return address and label you can print out.
Donation/Gifting placed before 12pm will usually be shipped the sameday, if there is any stock issue we will contact you to discuss. The main shipping choices available during the final stage of our gifting cart are below:
We do our best to help your orders make it through customs (see our members area for details). The customer / WPHHT member must agree to accept all risks associated with the import should their country's customs services decline a parcel, fines, prosecutes, taxes the recipient/item or destroys the package. If it is returned back to us intact within 60 days, we will refund the original cost minus any original shipping charges and any return charges we may incur.
Delivery Region (Regular Mail and Couriers)
Freepost (Min Threshold)(Not tracked)
Post (Not tracked)
British Isles / Royal Mail (1 - 5 days, if SPD, not guaranteed for Saturday Delivery)
Over £35 in value / 1st Class (not tracked)£0.00
Europe + Scandinavia , (from approx 7 - 21 days) May incur Local Tax upon Import (see our Members area for)
FedEX or PF£21.00
No free service
FedEX or PF£25.00
2 to 3 Day - Monday to Friday, 'may' deliver to residential addresses on a Saturday.England, Scotland, Norther Ireland, Wales, Channel Islands, I.O.M
Monday to Friday, 'may' deliver to residential addresses on a Saturday, Special Delivery and Signed for is available, we try to prioritise faster shipping options.England, Scotland, Northern Ireland, Wales, Channel Islands, I.O.M
Takes from 7 to 21 Days - Monday to Friday, 'may' deliver to residential addresses on a Saturday, Express Courier is available, we try to prioritise the faster shipping options.Irish Republic, Belgium, France, Germany, Greece, Hungary, Italy, Netherlands, Portugal, Romania, Med. Islands , Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Israel, Luxembourg, Lithuania, Latvia, Malta, Norway, Poland, Russia, Romania, Slovakia, Slovenia, Serbia, Sweden (courier only). June 2021: Currently not delivering to Spain due to import issues with backlogs aand customs. Malta is also currently backlogged.
3 to 21 days - Monday to Friday, speeds subject to US customs .Must be received before 9.00am to be despatched on the same day (note: £1 GBP is approx $1.41 USD & €1.16 EUR, use this Currency Convertor to find the latest exchange rates, or select the currency flag in the top middle of the webpage)
3 to 21 days - Monday to Friday, speeds subject to customs, especially Australia can have delays .Malaysia, Singapore, Taiwan, Thailand, UAE, Australia, Bali, China, Hong Kong, Indonesia, Japan, South Korea, Malaysia, Vietnam, Phillipines, New Zealand, Tasmania.
3 to 21 days - Monday to Friday, speeds subject to customs.Kuwait, Libya, Lebanon, Algeria, Egypt, Jordan, Mauritius, Morocco, Sudan, Syria, Zambia, Israel, Kuwait, Libya, Lebanon, Saudi Arabia, UAE, Yemen.
We can provide a refund if you are unhappy with your gift but you will need to pay the return costs and the individual items must not have been opened and must be returned in original condition and with all packaging intact. Any refunds which are authorised should be returned to the address on the paperwork with a copy of it along with your reason for return. Items MUST be returned UNOPENED and in the condition they were sold in.
Must be received before 11.00am to be despatched on the same day (note: £1 is approx $1.41 USD & €1.16 EUR, use this Currency Convertor to find the latest exchange rates, or select the currency flag in the top right corner of the webpage) Special Delivery are a fast and reliable service. The delivery to the British Isles is a 1-2 day service (subject to stock) when choosing these methods. We cannot 'guarantee' a nextday delivery, though often it will arrive nextday (except during Holiday Periods). Please make your choice on the checkout page of our gifting cart. Parcels weighing over 1kg in weight will automatically be sent using Courier nextday from day of despatch unless otherwise specified. Most orders placed before 12 Noon are usually be despatched sameday but we cannot guarantee this, [email us] to find out what stage of your gift is at. Donation/Gifts placed late Friday afternoon or on a weekend, will not be sent until the following Monday or Tuesday. Should you wish to have a Saturday Delivery, there is an additional cost of £18.
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