Returns and Exchanges

 You can return unwanted items by post within 7 working days of receipt of your goods.

• You have 14 calendar days to return an item from the date you received it. 
• Only items that have been purchased directly from Us.
• Please ensure that the item you are returning is unopened and in re-saleable condition.
• Email us for a return address and procedure.

Delivery - British Isles Shipping (BI):

Donation/Gifting placed before 12pm will usually be shipped the sameday, if there is any stock issue we will contact you to discuss. The main shipping choices available during the final stage of our gifting cart are:

British Isles Delivery - FREE if over £35 order value - [£0.00] 2nd Class Royal Mail

2 to 3 Day - Monday to Friday, 'may' deliver to residential addresses on a Saturday.

British Isles Delivery - Royal Mail up to 2Kg - [£3.50 to £6.00]

Next Day - Monday to Friday, 'may' deliver to residential addresses on a Saturday.

British Isles Delivery - Courier up to 5Kg - [£7.50 to £14.00]

Next Day - Monday to Friday.

Europe / Scandinavia- Surface Mail up to 2Kg - [£4.56 to £15.00] or FREE if order value over £77.00 (€85) 

Takes from 5 to 10 Days - Monday to Friday, 'may' deliver to residential addresses on a Saturday.

Europe - Courier up to 2Kg - [£9.50]

5 to 7 days - Monday to Friday, 'may' deliver to residential addresses on a Saturday.

UPS EXPRESS (1 - 2 days) Some of Europe - Courier up to 2Kg to 3kg - [£34.00 to £38.00]

1 to 2 days - Monday to Friday, Only available to: Belgium, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Sweden.

Outside Europe / International - [7-10 days] - Mail and/or Courier(Except USA),

from £9.00 or 3 day courier service from £21. USA shipments will only be sent by post due to customs issues with courier services.

* Please ensure that someone is available to sign for the parcel at the delivery address. You may provide a work address if you wish during the checkout process. In UK Royal Mail will only make ONE delivery attempt, if nobody is available at the address, they will leave a card and expect you to contact them, they cannot leave with a neighbour unless you pre-arrange this with us. A re-delivery will cost £3.00 and a change of address will be £6.50, you may also collect from their collection office. If the shipment is not collected after 4 days they will return it back to us, re-deliveries will be chargeable.

Please Note: These costs are for most items. We reserve the right to adjust costs to reflect the additional cost of shipping items of greater than average weight . Shipping & Handling is based on weight of the Order using the following schedule (all donations are in GBP and not subject to VAT)

Delivery Zones Worldwide

Note, if you choose the wrong delivery zone, we will re-calculate the delivery charge and advise you by email if there is any donation shortfall to ask you to pay the balance on paypal..

British Isles / Free if not urgent! Surface Mail / Courier from £10

England, Scotland, Norther Ireland, Wales, Channel Islands, I.O.M

Europe / Scandinavia - Surface Mail

Irish Republic, Belgium, France, Germany, Greece, Hungary, Italy, Netherlands, Portugal, Romania, Spain , Med. Islands , Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Israel, Luxembourg, Lithuania, Latvia, Malta, Norway, Poland, Russia, Romania, Slovakia, Slovenia, Serbia, Sweden,

Outside Europe / Asia / USA / Southern Hemisphere - Surface Mail or Courier

Africa , Albania, Algeria, Australia, Botswana, Bahamas, Canada, Canary Islands, Croatia, Egypt, Jamaica, Jordan, Kenya, Malaysia, Mauritius, Monaco, Moldova, Morocco, Norway, South Africa, Sudan, Switzerland, Syria, Turkey, Ukraine, Zambia, Argentina, Barbados, Brazil, Chile, Colombia, Costa Rica, Equador, Israel, Jamaica, Kuwait, Libya, Lebanon, Mexico, Oman, Peru, Puerta Rica, Saudi Arabia, Singapore, Taiwan, Thailand, UAE, USA(surface post only) Uraguay, Yemen, Australia, Bali, China, Hong Kong, Indonesia, Japan, South Korea, Malaysia, New Zealand.

Warranty and Returns Policy

We can provide a refund if you are unhappy with your gift but you will need to pay the return costs and the individual items must not have been opened and must be returned in original condition and with all packaging intact. Any refunds which are authorised should be returned to the address on the paperwork with a copy of it along with your reason for return. Items MUST be returned UNOPENED and in the condition they were sold in.

USA and International Gifts:

Must be received before 11.00am to be despatched on the same day (note: £1 is approx $1.30 USD & €1.14 EUR, use this Currency Convertor to find the latest exchange rates, or select the currency flag in the top right corner of the webpage)

Special Delivery are a fast and reliable service. The delivery to the British Isles is a 1-2 day service (subject to stock) when choosing these methods. We cannot 'guarantee' a nextday delivery, though often it will arrive nextday (except during Holiday Periods). Please make your choice on the checkout page of our gifting cart. Parcels weighing over 1kg in weight will automatically be sent using Courier nextday from day of despatch unless otherwise specified. Most orders placed before 12 Noon are usually be despatched sameday but we cannot guarantee this, [email us] to find out what stage of your gift is at. Donation/Gifts placed late Friday afternoon or on a weekend, will not be sent until the following Monday or Tuesday. Should you wish to have a Saturday Delivery, there is an additional cost of £18.